Hotel Management

Cosmos Group has been providing a whole range of end-to-end hotel management services on the Russian and international markets for nearly 15 years. Thanks to our invaluable operational and management experience, we are well versed in this business and can build efficient hotel operations – from technical standards to staff performance. Therefore, we know the drill.

The impact of our work can be measured with fact-based financial metrics and is proved by the hotels’ reputation, customer loyalty and our clients’ return on investment. When managing hotels, we are always guided by the proprietor’s best interests and take the property specifics into account.

Here is an incomplete list of services we provide:

  • Strategic and business planning, budgeting
  • Implementing common standards and operating procedures for all hotel functions and business areas
  • Building reporting systems
  • Operational management and quality assurance
  • Human resource management (recruiting, remuneration policy, training, motivation, HR audits)
  • Hotel marketing and sales plan design and implementation
  • Rate policy development
  • Revenue and distribution management
  • Advertising, PR, online and offline promotion
  • Legal support
  • Technical maintenance
Pre-Opening

Pre-opening is clearly one of the most important stages in the hotel’s life cycle. To avoid failures in the future, it is crucial to build an efficient organizational structure from the start. Our team will undertake all tasks to make sure that your hotel opening is successful and save your time and cash.

  • Contracting services required to ensure efficient hotel operations
  • Budgeting and business planning at pre-opening stage
  • Best practice sharing as part of pre-opening stage
  • Human resource management and trainings
  • Legal consulting
  • Contracting services required to ensure efficient hotel operations
  • Furniture, equipment and fixed assets procurement
  • Sales, marketing and PR
  • Revenue and distribution management
  • Technical support
  • Soft opening
  • Grand opening
Hotel Development

Our goal is to design a clear concept of the future hotel. Cosmos Group performs deep-dive market analysis and detailed risk assessment to examine feasibility of the investment project. If we understand that the game is worth the candle, we do our utmost to implement the proprietor’s ideas, taking every nuance typical of the hotel industry into account.

We offer the following services:

  • Market overview
  • Concept design and business planning
  • Drafting a design specification
  • Greenfield hotel concept design or adaptation/specification of an existing concept
  • Global brand engagement feasibility study, providing recommendations on global brand selection (if necessary)
  • Project support at all stages; recommendations on operating equipment selection
  • Operational margin forecasting
  • Providing any additional information to support management decision making