Cosmos Group has been providing a whole range of end-to-end hotel management services on the Russian and international markets for nearly 15 years. Thanks to our invaluable operational and management experience, we are well versed in this business and can build efficient hotel operations – from technical standards to staff performance. Therefore, we know the drill.
The impact of our work can be measured with fact-based financial metrics and is proved by the hotels’ reputation, customer loyalty and our clients’ return on investment. When managing hotels, we are always guided by the proprietor’s best interests and take the property specifics into account.
Here is an incomplete list of services we provide:
- Strategic and business planning, budgeting
- Implementing common standards and operating procedures for all hotel functions and business areas
- Building reporting systems
- Operational management and quality assurance
- Human resource management (recruiting, remuneration policy, training, motivation, HR audits)
- Hotel marketing and sales plan design and implementation
- Rate policy development
- Revenue and distribution management
- Advertising, PR, online and offline promotion
- Legal support
- Technical maintenance