PJCOM has automated B2B sales for Cosmos Hotel Group

Cosmos Hotel Group and technology company PJCOM announce the launch of a strategic partnership and the introduction of a domestic RFP solution, which is an analogue of international platforms. The parties are digitizing corporate contracting processes by automating tariff coordination, systematization of data collection, and preparation of commercial proposals for corporate accommodation, group arrivals, and MICE segments.

Focus on RFP process and contracting automation

The PJCOM.Request platform allows you to get away from the chaotic exchange of emails and manual processing of requests. Now the RFP (Request for Proposal) process is based on the "one-stop shop" principle. Corporate customers and travel agencies can centrally send a single structured brief to several hotels in the chain at once, set deadlines and receive standardized commercial offers. This ensures a transparent digital footprint of the transaction and reduces the cycle of approving complex requests from a few days to a couple of hours.

Key areas of automation:

Corporate contracting: automation of requests and coordination of annual corporate rates for employee accommodation, taking into account volumes, room categories and additional services.

Group placements: systematization of data collection on group requests, prompt comparison of the conditions for allocating blocks of rooms and cancellation rules.

MICE: the formation of a single comprehensive commercial offer (estimate) for the rental of halls, catering and technical equipment in one window, eliminating the disruption of communication and manual recalculation.

The first stage and development plans

The first step of the partnership was the digitization and integration of the Cosmos Hotel Group's room stock and conference spaces into the PJCOM.Request platform. Now corporate clients and agencies can send inquiries directly to the chain's hotels located in 15 Russian cities and receive structured responses in a single digital loop.

As part of further cooperation, the parties plan to scale the use of the platform to all existing and new facilities of Cosmos Hotel Group by 2030. The priority areas will be staff training in working with digital tools and joint promotion of the ecosystem among the corporate segment.

Evgeny Pashkov, CEO of PJCOM:

"Connecting such a federal operator as Cosmos Hotel Group to PJCOM.Request allows us to offer the market a full-fledged domestic product that covers the needs for automation of RFP processes at the level of the best international practices. We are moving away from a chaotic exchange of letters to a transparent digital dialogue. Our platform is not just a platform for coordination, but also a useful tool for careful consideration of each request and analysis of the customer-agency-hotel interaction.

Alexander Biba, President of Cosmos Hotel Group:

"Cosmos Hotel Group consistently implements digital solutions into internal processes and services to make customer interaction more convenient and team work more efficient. Integration with PJCOM.Request will make it possible to process requests for corporate accommodation and events more efficiently, attract new customers, shorten the preparation time for proposals and combine communication with the client in a single digital circuit.

It is also an opportunity for the company to increase the transparency of processes and give commercial teams more time to work directly with customers by reducing the amount of manual work. In the future, we plan to scale the use of the platform to all existing hotels in the chain and connect new facilities to it."

Cosmos Hotel Group (AFK Sistema's hotel asset) is Russia's leading federal hotel operator, whose brand was established in 2018. The company's portfolio includes 52 hotels of categories from 3* (city hotels) to 5* (premium class hotels, including resort complexes) in 32 cities of Russia. The company carries out operational asset management with a number of more than 12 thousand units.

PJCOM is a technology company and a strategic partner of MICE market participants developing smart B2B solutions for the hospitality industry. The company helps hotels and event venues automate routine processes, transform work with corporate clients, and increase the workload of conference rooms through a unified query system.